Terms of Service

1. Acceptance of terms

By creating an account and using the Served platform (“Service”), you agree to be bound by these Terms of Service. If you do not agree to these terms, do not use the Service. These terms apply to all users, including free trial users and paid subscribers.

2. Description of service

Served is a Software-as-a-Service (SaaS) platform for hospitality businesses. It provides tools for review management, team scheduling, reservation tracking, and operations management. The Service is provided via a web-based console accessible at the Served domain.

3. Free trial

New accounts receive a 14-day free trial of the Starter plan with no payment information required. At the end of the trial period, the account will be limited to read-only access until a subscription is activated. Trial data is retained for 30 days after trial expiry before being permanently deleted.

4. Subscription tiers

Served offers the following subscription tiers:

• Starter — core review management and venue profile for a single location.
• Growth — includes team scheduling, reservations, and multi-platform review sync.
• Pro — unlimited locations, advanced analytics, API access, and priority support.

Subscriptions are billed monthly or annually. Prices are displayed at checkout and may change with 30 days’ notice. Annual plans are non-refundable after the first 14 days.

5. Acceptable use

You agree not to use the Service to:

• Violate any applicable laws or regulations.
• Post, upload, or sync fraudulent, defamatory, or manipulated review data.
• Attempt to gain unauthorised access to other accounts or the underlying infrastructure.
• Resell, sublicense, or redistribute access to the Service without written permission.
• Use automated tools to scrape or bulk-extract data beyond what the platform explicitly supports.

Violation of these terms may result in immediate suspension or termination of your account without refund.

6. Data ownership

You retain full ownership of all data you upload or generate through the Service. Served does not claim any intellectual property rights over your venue data, reviews, or operational records. Upon account cancellation, you may request a full data export within 30 days.

7. Service availability

We aim for 99.5% monthly uptime. Planned maintenance will be communicated in advance. Served is not liable for losses arising from downtime, data loss, or service interruptions beyond our reasonable control.

8. Contact

Questions about these Terms can be sent to legal@served.app.