Legal

Terms of Service

Last updated: June 2026

1. Parties and acceptance

These Terms of Service (“Terms”) are a contract between [ENTITY — legal name, registered address, registration number] (“Served”, “we”, “us”) and the business on whose behalf an account is created (“you”, “Customer”). By creating an account or using the Served platform (“Service”), you accept these Terms. If you do not accept them, do not use the Service. These Terms apply to all users, including free trial users and paid subscribers.

2. Business use only

The Service is offered exclusively to businesses and to individuals acting in the course of their trade or profession. By creating an account you confirm that you are at least 18 years old, that you act for business purposes, and that you have authority to bind the business you represent. Consumer protection rules applicable to consumer contracts, including withdrawal rights, do not apply.

3. Description of service

Served is a Software-as-a-Service platform for hospitality businesses. It provides tools for review management, team scheduling, reservation tracking, and operations management, delivered through a web console at the Served domain. We may add, change, or remove features, provided changes do not materially reduce the core functionality of your subscribed plan during a paid term.

4. Accounts

You are responsible for the accuracy of your account information, for keeping credentials confidential, and for all activity under your account. Notify us at legal@served.app without delay if you suspect unauthorised access.

5. Free trial

New accounts receive a 14-day free trial of the Starter plan with no payment information required. When the trial ends, the account becomes read-only until a subscription is activated. We retain trial data for 30 days after trial expiry and then permanently delete it.

6. Subscriptions and billing

Served offers three tiers:

• Starter — core review management and venue profile for a single location.
• Pro — adds team scheduling, reservations, events, and multi-platform review sync.
• Enterprise — unlimited locations, advanced analytics, API access, and priority support.

Subscriptions are billed monthly or annually in advance through Stripe. Prices are shown at checkout and exclude VAT and other applicable taxes, which you are responsible for. We may change prices with 30 days’ notice; changes apply from your next billing period, and for annual plans from your next renewal. Annual plans are refundable within the first 14 days and non-refundable afterwards. Monthly plans are non-refundable; cancellation takes effect at the end of the current billing period. If a payment fails, we may suspend access after notice and a 7-day grace period.

7. Acceptable use

You agree not to use the Service to:

• violate any applicable law or regulation;
• post, upload, or sync fraudulent, defamatory, or manipulated review data;
• attempt unauthorised access to other accounts or the underlying infrastructure;
• resell, sublicense, or redistribute access to the Service without our written permission;
• use automated tools to scrape or bulk-extract data beyond what the platform supports.

We may suspend or terminate accounts that violate this section. Where the violation can be remedied, we will give you notice and 14 days to remedy it before termination; for serious violations (fraud, attacks on infrastructure, unlawful content) we may suspend immediately. Fees already paid for the period in which a justified termination occurs are not refunded.

8. Your data and our processing role

You retain full ownership of all data you upload or generate through the Service. We claim no intellectual property rights over your venue data, reviews, or operational records. You grant us a limited licence to host, process, and display this data solely to provide the Service.

Where you store personal data of your guests or staff in the Service, you are the data controller and we act as your processor. Our Data Processing Addendum, available at [link], forms part of these Terms. You are responsible for having a lawful basis for the guest and staff data you upload.

Upon cancellation, you may request a full data export within 30 days. After that period we delete your data in line with our Privacy Policy.

9. Third-party platforms

The Service imports review data from Google Maps, TripAdvisor, and Facebook through their public interfaces. Your use of that data remains subject to those platforms’ terms, and you are responsible for complying with them. We do not control those platforms and are not responsible for changes to their APIs, content, or availability.

10. Our intellectual property

The Service, including its software, design, and branding, belongs to Served and its licensors. We grant you a non-exclusive, non-transferable licence to use the Service for your internal business purposes during your subscription. You may not copy, modify, or reverse-engineer the Service except where law permits it despite this clause.

11. Availability and support

We aim for 99.5% monthly uptime, excluding planned maintenance, which we announce in advance. Features marked as beta or preview are provided for evaluation and may change or be withdrawn without notice.

12. Warranties and disclaimers

We provide the Service with reasonable skill and care. Beyond that, and to the extent the law allows, the Service is provided “as is” and we make no warranty that it will be uninterrupted, error-free, or fit for a particular purpose. Nothing in these Terms excludes warranties or liabilities that cannot be excluded under applicable law.

13. Limitation of liability

To the extent permitted by law: (a) neither party is liable to the other for indirect or consequential damages, loss of profits, loss of revenue, or loss of data; and (b) our total aggregate liability under these Terms is limited to the fees you paid us in the 12 months preceding the event giving rise to the claim.

These limits do not apply to liability for intentional misconduct or gross negligence, for death or personal injury, or to any other liability that cannot be limited under applicable law, including Article 473 §2 of the Polish Civil Code.

14. Indemnity

You will indemnify us against third-party claims arising from your breach of Section 7 (acceptable use) or Section 8 (your responsibility for guest and staff data), including reasonable legal costs, provided we notify you of the claim without undue delay and let you control the defence.

15. Term and termination

These Terms apply for as long as you have an account. You may cancel at any time in platform settings; cancellation takes effect at the end of the current billing period. We may terminate for convenience with 30 days’ written notice, in which case we refund the unused portion of any prepaid fees. Sections 8 (data export), 12 to 14, and 17 survive termination.

16. Changes to these Terms

We may update these Terms. We will notify you of material changes by email at least 14 days before they take effect. If you do not accept a material change, you may terminate before the effective date and we will refund the unused portion of any prepaid annual fees. Continued use after the effective date constitutes acceptance.

17. Governing law and disputes

These Terms are governed by Polish law, excluding its conflict-of-law rules. The courts having jurisdiction over the registered seat of [ENTITY] have exclusive jurisdiction over disputes arising from these Terms. Before starting proceedings, the parties will attempt to resolve the dispute amicably within 30 days of written notice.

18. General

Neither party is liable for delay or failure caused by events beyond its reasonable control. You may not assign these Terms without our consent; we may assign them to a successor of our business, including upon incorporation of [ENTITY’s successor]. If any provision is found invalid, the rest remains in force. These Terms, together with the Privacy Policy and the Data Processing Addendum, are the entire agreement between the parties regarding the Service.

19. Contact

legal@served.app · [ENTITY], [registered address]