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Venue Success Lead

Get a venue from signature to genuinely using the product, and turn what you learn doing it into the thing that scales.

Why this role exists

Hospitality software does not fail at the sale, it fails in week three, when the menu is half-migrated and the floor plan does not match the room. Somebody has to own that stretch, and doing it well is the difference between a customer and a churned trial.

Team
Customer
Commitment
Full-time
Location
Remote, within two hours of CET, with regular travel to venues
Pay
Range sent with our first reply

What you would own

  • Onboarding: menu, floor plan, hours, integrations, and the first real service run on Served.
  • The first ninety days of every venue, including the uncomfortable call when something is not working.
  • Turning repeated questions into product changes and written guides, instead of answering them one at a time forever.

What we need

  • You have worked in or directly with restaurants, cafés, bars or hotels. You know what a Friday service looks like from the inside.
  • You can teach software to someone who is busy, sceptical and not interested in software.
  • You write clearly enough that your notes become documentation.

What helps, but is not required

  • Polish, Dutch, French or German alongside English.
  • You have run onboarding or support at another product company and know which parts should never be manual.

What this job is not

This is not an account-management seat over an existing book of business, and it is not a sales quota role. There is no playbook to follow. You would be writing the first one, which means a lot of the work is unglamorous, repetitive and yours.

How hiring runs

  1. You write to us

    No form and no account. An email with something real in it: what you have built, or what you would look at first in this role. A CV is welcome but it is not the part we read closely.

  2. We reply either way, within a week

    Including when the answer is no. If it is a yes, that reply carries the pay range for the role, so you have it before you spend any more time on us.

  3. One conversation, 45 minutes

    What we are building, what the role actually involves day to day, and your questions. One call, not a sequence of screens with different people asking the same things.

  4. A paid piece of real work

    Around half a day on an actual problem from our backlog, at a day rate we agree before you start. You keep the work and the fee whichever way the decision goes. If a take-home does not suit your circumstances, say so and we will find another way to see how you think.

  5. Decision, with reasons

    Yes or no, and why, from a person. Then the offer in writing with the numbers in it.

Apply for this role

An email is the whole application. No account, no form, no portal.

Where a range is not published above, we send it in our first reply, before any call and without you having to ask. We will not ask what you earn today.